Help & Diagnostics

Quick answers without bulky instructions.

Online & Offline

Your selected mode is remembered. Use the mode button in the header only when you want to change it.

  • Offline: embedded catalogue, local photos, Documents and cached Tags.
  • Online: one Workspace sign-in for live sync and protected data.

Display Studio

Search a device, open it, choose storage/colour/grade and create the label. Built-in devices load before the network.

Tags

V5 uses the Workspace session automatically. A second Tags access-code screen is no longer part of the normal Workspace flow. If the Tags service is unreachable, the last synced product cache opens.

Documents

Mobile Purchase Form and WU BANKING are bundled for Offline use and also available through the authenticated Online Documents service.

Catalogue Sync

V6 Maintenance Mode keeps the embedded catalogue local and blocks live D1 catalogue requests. When an admin enables Online Data Access, live sync becomes available again.

Photos

Local/bundled photos are preferred first. Shared online photos are merged when available. Missing photos do not remove the device from the catalogue.

Printing

Use Design for one label and Prints for the queue. The queue keeps each item’s design snapshot so later template changes do not rewrite old queue items.

Settings

Admin settings stay Online-only. V6 keeps the Settings screen compact and separates user-facing controls from advanced maintenance tools.

Diagnostics

Use this when something does not look right. These values come from the app currently running on this PC.